Terms of Service

Last updated: September 9, 2026

These Terms govern your use of fbgholding.com and services provided by FBG Holding LLC ("FBG").

1. Service Scope

FBG provides B2B managed digital infrastructure and technical services, including managed hosting, cloud operations, security and firewall management, CDN and performance optimization, email infrastructure, and software development and maintenance.

2. Engagement Model

  • Services are defined in a written proposal or Statement of Work (SOW).
  • Recurring plans are billed monthly based on agreed scope and SLA.
  • One-time projects are billed per milestone or as otherwise agreed.

3. Payment Terms

  • Typical setup projects may start around $500, depending on scope.
  • Foundation plans may start at $100/month, Growth at $500/month, and Business Critical at $900/month, depending on scope.
  • Email security services may start at $0.99 for applicable entry-level configurations.
  • Invoices are due per contract terms; late payments may pause service after notice.

4. Service Delivery

  • All services are delivered electronically and remotely. No physical goods are shipped.
  • Recurring managed services begin on the start date agreed in the SOW, typically within 2 business days of payment confirmation and access provisioning.
  • One-time setup projects are typically delivered within 5 to 20 business days, depending on scope, with timelines confirmed in the SOW.
  • Deliverables are provided via agreed channels such as email, ticketing systems, repository access, or direct deployment to client infrastructure.
  • Delivery timelines depend on timely client access, approvals, and information as described in Section 7.

5. Refunds

Refund eligibility, request procedures, and processing timelines are described in our Refund Policy.

6. Support and SLA

  • Support channels are defined in the SOW (email and/or ticketing).
  • Business-critical incident response targets are specified in service plans.
  • SLA targets do not guarantee uninterrupted service in force majeure events.

7. Client Responsibilities

  • Provide required access, technical contacts, and timely approvals.
  • Maintain legal rights for any data or content supplied.
  • Follow agreed security and access-handling procedures.

8. Security and Data Handling

FBG applies operational security controls, including access management, patching, and monitoring. Data processing obligations are defined by contract and the Privacy Policy. Payment card handling and transmission security are described in our Security & Payment Data Policy.

9. Intellectual Property

Upon full payment, client-specific deliverables are assigned as described in the SOW. FBG retains ownership of pre-existing tools, frameworks, and general know-how.

10. Cancellation and Termination

Standard recurring service cancellation requires 30 days written notice unless otherwise agreed. See full terms in the Cancellation Policy.

11. Limitation of Liability

To the maximum extent permitted by law, FBG is not liable for indirect or consequential damages. Total liability is limited as defined in the governing agreement.

12. Legal and Export Restrictions

  • FBG Holding LLC is a United States company and operates from the United States. All transactions are processed with the United States as the outlet country.
  • Services are offered to businesses and organizations (B2B) and are not intended for consumer or personal use.
  • Services are subject to U.S. export control and economic sanctions laws, including regulations administered by the Office of Foreign Assets Control (OFAC). We do not provide services to individuals or entities located in comprehensively sanctioned jurisdictions, or to parties on U.S. restricted or denied-party lists.
  • Clients may not use our services to transmit, export, or re-export technology, software, or data in violation of applicable export control laws.
  • We reserve the right to decline or discontinue service where provision would breach applicable law or sanctions obligations.

13. Governing Law

These Terms are governed by the laws of the State of New Jersey, United States.

14. Contact

  • Email: info@fbgholding.com
  • Address: FBG Holding LLC, 725 River Road, Suite 32-118, Edgewater, NJ 07020, USA
  • Phone: (856) 500-3993